To our Members, Neighbors, and Friends

We understand that this may be the new norm for some time. Our days are filled with video calls, binge-watching streaming services, estimating six-foot distances, and staring at the same walls as we continue to follow the stay at home orders and navigate the new norm. We also understand that this new norm created challenges for many of you. Challenges like losing jobs, having to delay important medical procedures, or not being able to visit loved ones.

Excite Credit Union has always been in the people business. We’re committed to serving the needs of every person in our field of membership, at any stage in their life. If this pandemic has you worried about money – we’ve got you. Give us a call and we can help you by skipping loan payments, offering rent or mortgage relief, or even an emergency loan if you need cash.

While the virus may keep us six-feet apart, nothing will keep us from meeting the needs of our neighbors.

Stepping up to a better tomorrow,
Brian Dorcy
President & CEO

Brian Dorcy
sunnyvale social distance

Stepping Up to Safety

We continue to follow guidelines set by the Centers for Disease Control (CDC), as well as federal, state, and local agencies. If you need to visit us in person, know we are taking precautions like:

  • Requiring all branch visitors to wear a face covering
  • Requiring staff to wear face coverings and gloves
  • Disinfecting branch common areas and ATMs daily
  • Increasing social distancing measures by limiting the number of visitors in a branch at a time
  • Appointments are available if you want to skip the lines

EXCITE'S OPTIONS

Products to Give You Some Relief
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SKIP-A-PAY

Skip your next auto or personal loan payment. No fees. Just be current on your loans. It doesn’t count against your annual limit.

Apply Here
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MORTGAGE RELIEF

6-months of payment relief. Due to high volume, give us 15 days to process.

Apply Here
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EMERGENCY LOAN

Quick cash to help you with a fixed rate of 5.99%. Up to 60 months and no payments for 90 days.

Apply Here
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KABBAGE SBA/PPP

Kabbage has begun accepting PPP first and second round applications.  

Apply Today
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2599

PAYMENTS
SKIPPED
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134

MORTGAGE
RELIEF
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59

EMERGENCIES
HELPED
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69

KABBAGE
HELP

EXCITE DIGITAL

Get Access To Your Accounts 24/7
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Online & Mobile Banking

Manage your accounts from anywhere, anytime. Just click a mouse or tap a finger!

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Mobile
Deposits

It might seem weird, but depositing a check with your phone is super cool and super easy. Give it a go!

GET THE EXCITE APP
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24/7 Call
Center

We’re here. We’re listing. We’re available 24/7. Give us a call!

CALL OR EMAIL US

Partners We
Support

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Stay Informed: Check out these resources

Health Resources

Stay informed on community health information.

LET US HELP, BELOW ARE FAQS TO PROVIDE YOU WITH MORE DETAILS

Frequently Asked Questions

Are Excite Branches Open?

Branches are now open, with regular hours. Click here for details on your preferred branch. Please know, the health and safety of everyone who visits and works in a branch is our priority. That said, we’re requiring visitors to wear face coverings and remain 6-feet. Our staff will also be wearing face coverings and other protective gear. Hand sanitizer will be readily available and expect to see recently installed Plexiglas shields at teller windows.

Is Excite practicing social distancing?

Yes. We’ve taken all necessary steps to ensure that staff remain 6-feet apart in branches and HQ. In addition, all employees who are able to work from home, have been doing so since March.

Do I need to wear a mask to enter branches?

Yes. In locations where the local jurisdiction is requiring masks, we will ask visitors to follow the requirements that apply in that area.

What are my options if I do not wish to go into a branch?

You can still manage your money and access your accounts 24/7 from the comfort of your couch via online banking or through our mobile app. If you need to talk with us, give us a call at 800.232.8669.

How much can I withdraw from an ATM during this time?

We have increased the daily withdrawal limit from our 30,000 surcharge free ATMs to $1,000.

For more questions, Please contact
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Excite is a relatable, jean-wearing, never-boring, highly-caffeinated credit union. We’re made up of smart, friendly people who feel it’s our responsibility to take care of the neighborhoods we live in. And we want to give everyone the chance to build a financially stronger future – because together is the only way to step up to better.

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  • 3315 Almaden Expressway, STE 55
    San Jose, CA 95118
  • 800.232.8669
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